Shipping policy
Last updated 28 September 2026
This policy sets out how FNDRY LLC, trading as FNDRY, delivers orders. A plainer-language version is at /pages/shipping-info; where the two differ, this policy governs.
Where we deliver
We deliver within the United States, including Alaska, Hawaii and US territories, and to PO boxes and APO/FPO addresses on standard services. We do not currently deliver outside the United States. Available destinations are confirmed at checkout before payment.
Processing and dispatch
Orders placed before 2:00pm Eastern Time on a business day are normally dispatched the same day. Orders placed after that time, or at a weekend or on a public holiday, are dispatched on the next business day. Business days are Monday to Friday, excluding US public holidays.
Subscription orders are prepared on the renewal date shown on your subscription, and follow the same dispatch schedule.
Dispatch may take longer during peak periods, during a promotion, or where an order is held for payment or fraud verification. Where a material delay is expected we will say so on the site and, where an order is affected, by email.
Services and charges
| Service | Charge | Estimated delivery |
|---|---|---|
| Standard | $4.95, or free on orders over $50 and on every subscription order | 3–5 business days from dispatch |
| Express | $12.95 | 1–2 business days from dispatch |
The charge that applies to your order, and the estimated delivery date, are shown at checkout before you pay. Delivery estimates are estimates given to us by the carrier: they are not guaranteed delivery dates, and they run from dispatch rather than from the time you order.
Tracking
A tracking link is emailed when the order leaves us. Tracking information is generated and updated by the carrier and may lag behind the parcel's actual position.
Delivery address
We deliver to the address supplied with the order. It is your responsibility to ensure it is correct and complete. We can change an address before dispatch if you tell us in time; after dispatch we cannot. Where a parcel is returned to us as undeliverable because of an incorrect or incomplete address, or because it went unclaimed, we will refund the price of the goods less the outbound delivery cost, or re-send it once the correct address is confirmed and the further delivery cost is paid.
Risk and title
Risk of loss and title in the goods pass to you on delivery to the address on the order, or to a person or place designated by you or by the carrier at your instruction — including a safe place, a neighbour, a locker or a mailroom.
Late, lost or damaged parcels
Contact us and we will investigate with the carrier. Where a parcel is confirmed lost in transit, or arrives damaged, we will replace or refund it under our refund policy. We may ask you to wait a short period before a parcel is treated as lost, because parcels scanned as delivered frequently arrive shortly afterwards, and we may ask you to confirm that it is not with a neighbour or in a safe place.
Taxes and duties
Prices include any applicable sales tax, so no tax is added at checkout. As we do not currently ship internationally, no customs duties or import taxes arise.
Contact
FNDRY LLC, 1502 Somerset Canyon Lane, Cedar Park, TX 78613 — hello@fndryhealth.com.