Shipping
Getting it to you
What it costs, when it leaves, and what to do if a parcel goes missing. The shipping policy is the binding version; this page explains it in plain terms.
Where we ship
Everywhere in the United States, including Alaska, Hawaii and the territories. PO boxes and APO/FPO addresses are fine.
We don't ship outside the US yet. Supplements cross borders under rules that vary by country, and we'd rather not send you something that gets held at customs. If your country isn't covered, checkout will tell you before you reach the payment step.
- United States
- All 50 states, DC, and US territories.
- PO boxes and APO/FPO
- Yes, on standard delivery. Express carriers can't always reach them.
- International
- Not yet.Tell us where you are — it helps us decide which countries to add first.
What it costs, and how long it takes
Prices include tax. The delivery cost and the estimated arrival date are both shown at checkout, before you pay, based on where it's going. The table below is what you'll normally see.
Delivery estimates are working days from dispatch, not from the moment you order — the two are the same thing only if you ordered before the cut-off.
- Standard
- Free — arrives in 3–5 working days.On every US order.
- Subscription orders
- Standard delivery, free on every subscription order.
When it leaves us
Orders placed before 2pm Eastern on a working day go out the same day. Anything after that goes the next working day, and anything placed on a weekend or a public holiday goes out on the next one.
Subscription orders are prepared on your renewal date, which is on your subscription page — you'll know it in advance rather than finding out when the box turns up.
- Cut-off
- 2pm Eastern, Monday to Friday.
- Weekends and holidays
- We don't dispatch, and carriers mostly don't move.Expect the first working day after a long weekend to run slower than usual.
- Peak periods
- Late November through December runs slower than the estimates above.We'll post a notice on the site if the estimates above change.
Tracking
A tracking link goes out by email the moment the parcel leaves us. If it hasn't arrived within an hour or two of the dispatch email, check your spam folder.
If something goes wrong
Carriers lose things, mark parcels delivered before they are, and sometimes leave them with a neighbour without saying so.
If a parcel is late, missing, damaged or the wrong item, tell us with the order number. We'll replace it or refund it, and we won't ask you to send a damaged item back.
Before you write about a late parcel
Give a tracking number that's stopped moving 48 hours before you chase it. Carrier scans lag, and most parcels that look stuck aren't. After that, contact us.
Getting the address right
We ship to the address on the order, exactly as it was typed. If you spot a mistake, tell us straight away — before dispatch we can change it, after dispatch we can't.
On a subscription, changing your address on the subscription page changes it for every delivery from then on, not just the next one.
Something not adding up?
Send us the order number and we'll look at your actual parcel rather than the general case.
This page describes how we ship. The shipping policy is the binding version.